Expression of emotion as part of the work role A Rafaeli, RI Sutton Academy of management review 12 (1), 23-37, 1987 | 2793 | 1987 |
The expression of emotion in organizational life A Rafaeli, RI Sutton Research in organizational behavior 11 (1), 1-42, 1989 | 1440 | 1989 |
Untangling the relationship between displayed emotions and organizational sales: The case of convenience stores RI Sutton, A Rafaeli Academy of Management journal 31 (3), 461-487, 1988 | 1109 | 1988 |
Organizational dress as a symbol of multilayered social identities MG Pratt, A Rafaeli Academy of management journal 40 (4), 862-898, 1997 | 992 | 1997 |
Organizational routines as sources of connections and understandings MS Feldman, A Rafaeli Journal of management studies 39 (3), 309-331, 2002 | 842 | 2002 |
When cashiers meet customers: An analysis of the role of supermarket cashiers A Rafaeli Academy of management Journal 32 (2), 245-273, 1989 | 644 | 1989 |
Emotion cycles: On the social influence of emotion in organizations S Hareli, A Rafaeli Research in organizational behavior 28, 35-59, 2008 | 615 | 2008 |
Emotional contrast strategies as means of social influence: Lessons from criminal interrogators and bill collectors A Rafaeli, RI Sutton Academy of management journal 34 (4), 749-775, 1991 | 578 | 1991 |
Busy stores and demanding customers: How do they affect the display of positive emotion? A Rafaeli, RI Sutton Academy of Management Journal 33 (3), 623-637, 1990 | 577 | 1990 |
Emotion as a connection of physical artifacts and organizations A Rafaeli, I Vilnai-Yavetz Organization science 15 (6), 671-686, 2004 | 467 | 2004 |
Tailored meanings: On the meaning and impact of organizational dress A Rafaeli, MG Pratt Academy of Management Review 18 (1), 32-55, 1993 | 448 | 1993 |
When clerks meet customers: A test of variables related to emotional expressions on the job. A Rafaeli Journal of Applied Psychology 74 (3), 385, 1989 | 396 | 1989 |
Navigating by attire: The use of dress by female administrative employees A Rafaeli, J Dutton, CV Harquail, S Mackie-Lewis Academy of Management Journal 40 (1), 9-45, 1997 | 326 | 1997 |
Individual emotion in work organizations A Rafaeli, M Worline Social science information 40 (1), 95-123, 2001 | 314 | 2001 |
Anger and happiness in virtual teams: Emotional influences of text and behavior on others’ affect in the absence of non-verbal cues A Cheshin, A Rafaeli, N Bos Organizational behavior and human decision processes 116 (1), 2-16, 2011 | 302 | 2011 |
Store environment, emotions and approach behaviour: applying environmental aesthetics to retailing S Gilboa, A Rafaeli The International Review of Retail, Distribution and Consumer Research 13 (2 …, 2003 | 291 | 2003 |
When customers exhibit verbal aggression, employees pay cognitive costs. A Rafaeli, A Erez, S Ravid, R Derfler-Rozin, DE Treister, R Scheyer Journal of applied psychology 97 (5), 931, 2012 | 286 | 2012 |
Instrumentality, aesthetics, and symbolism of office design I Vilnai-Yavetz, A Rafaeli, CS Yaacov Environment and Behavior 37 (4), 533-551, 2005 | 257 | 2005 |
The impact of call center employees' customer orientation behaviors on service quality A Rafaeli, L Ziklik, L Doucet Journal of service research 10 (3), 239-255, 2008 | 253 | 2008 |
Symbols in organizational culture A Rafaeli, M Worline Handbook of organizational culture and climate 7, 1-84, 2000 | 248 | 2000 |