Shane J. Schvaneveldt
Shane J. Schvaneveldt
Goddard School of Business and Economics, Weber State University
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Cited by
Cited by
Consumer evaluation perspectives of service quality: evaluation factors and two-way model of quality
SJ Schvaneveldt, T Enkawa, M Miyakawa
Total Quality Management 2 (2), 149-162, 1991
Affect versus cognition in the chain from perceived quality to customer loyalty: The roles of product beliefs and experience
B Frank, BH Torrico, T Enkawa, SJ Schvaneveldt
Journal of Retailing 90 (4), 567-586, 2014
How do the success factors driving repurchase intent differ between male and female customers?
B Frank, T Enkawa, SJ Schvaneveldt
Journal of the Academy of Marketing Science 42, 171-185, 2014
Quality engineering: loss functions, parameter design and robust quality
SJ Schvaneveldt, T Enkawa
Handbook of Total Quality Management, 594-611, 1998
The role of individualism vs. collectivism in the formation of repurchase intent: A cross-industry comparison of the effects of cultural and personal values
B Frank, T Enkawa, SJ Schvaneveldt
Journal of Economic Psychology 51, 261-278, 2015
Encyclopedia of Business in Today's World: A-C
C Wankel (ed.)
Sage, 2009
Antecedents and consequences of innate willingness to pay for innovations: Understanding motivations and consumer preferences of prospective early adopters
B Frank, T Enkawa, SJ Schvaneveldt, BH Torrico
Technological Forecasting and Social Change 99, 252-266, 2015
Encyclopedia of Japanese Business and Management
A Bird, SJ Schvaneveldt, E Westney, J Stam, M Tilton
Routledge, 2005
Understanding consumer reactions to product contamination risks after national disasters: The roles of knowledge, experience, and information sources
B Frank, SJ Schvaneveldt
Journal of Retailing and Consumer Services 28, 199-208, 2016
Environmental performance of products: Benchmarks and tools for measuring improvement
SJ Schvaneveldt
Benchmarking: An International Journal 10 (2), 137-152, 2003
The AI-extended consumer: technology, consumer, country differences in the formation of demand for AI-empowered consumer products
B Frank, B Herbas-Torrico, SJ Schvaneveldt
Technological Forecasting and Social Change 172, 121018, 2021
An empirical study on antecedents of aggregate customer satisfaction: Cross-country findings
M Ogikubo, SJ Schvaneveldt, T Enkawa
Total Quality Management 20 (1), 23-37, 2009
Self‐preservation vs. collective resilience as consumer responses to national disasters: A study on radioactive product contamination
B Frank, SJ Schvaneveldt
Journal of Contingencies and Crisis Management 22 (4), 197-208, 2014
Just‐in‐Time, Lean Production, and Complementary Paradigms
T Enkawa, SJ Schvaneveldt
Handbook of Industrial Engineering: Technology and Operations Management …, 2001
The impact of serviceability-oriented dimensions on after-sales service cost and customer satisfaction
E Syahrial, H Suzuki, SJ Schvaneveldt
Total Quality Management & Business Excellence 30 (11-12), 1257-1281, 2019
Using statistical process control charts to identify the steroids era in major league baseball: An educational exercise
SE Hill, SJ Schvaneveldt
Journal of Statistics Education 19 (1), 2011
Gaining and Sustaining Long-term Advantage Using Information Technology: Emergence of Controlled Production
WV Rapp
Best Papers Proceedings, Association of Japanese Business Studies, Salt Lake …, 1999
Customer perceptions of mediating role of ownership cost in Garvin's dimensions of quality
E Syahrial, H Suzuki, SJ Schvaneveldt, M Masuda
Journal of Japan Industrial Management Association 69 (2E), 95-112, 2018
Variability and quality loss in services: concepts and countermeasures
SJ Schvaneveldt, T Enkawa
Total Quality Management 3 (3), 233-242, 1992
Institutional perspectives on supply chain management
O Tang, D Cao, S Schvaneveldt
International Journal of Production Economics 115 (2), 261, 2008
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