| Personas and decision making in the design process: an ethnographic case study E Friess Proceedings of the SIGCHI conference on human factors in computing systems …, 2012 | 208 | 2012 |
| The sword of data: Does human-centered design fulfill its rhetorical responsibility? E Friess Design issues 26 (3), 40-50, 2010 | 67 | 2010 |
| Personas in heuristic evaluation: an exploratory study E Friess IEEE Transactions on Professional Communication 58 (2), 176-191, 2015 | 44 | 2015 |
| Cultivating a sense of belonging: Using Twitter to establish a community in an introductory technical communication classroom E Friess, C Lam Technical Communication Quarterly 27 (4), 343-361, 2018 | 42 | 2018 |
| Designing from data: Rhetorical appeals in support of design decisions E Friess Journal of Business and Technical Communication 24 (4), 403-444, 2010 | 37 | 2010 |
| Scrum language use in a software engineering firm: An exploratory study E Friess IEEE Transactions on Professional Communication 62 (2), 130-147, 2019 | 30 | 2019 |
| Academics are from Mars, practitioners are from Venus: Analyzing content alignment within technical communication forums RK Boettger, E Friess Technical Communication 63 (4), 314-327, 2016 | 27 | 2016 |
| Politeness, time constraints, and collaboration in decision-making meetings: A case study E Friess Technical Communication Quarterly 20 (2), 114-138, 2011 | 24 | 2011 |
| " Filling to Capacity": An Exploratory Study of Project Management Language in Agile Scrum Teams E Friess Technical Communication 65 (2), 169-180, 2018 | 20 | 2018 |
| Content and authorship patterns in technical communication journals (1996–2017): A quantitative content analysis RK Boettger, E Friess Technical Communication 67 (3), 4-24, 2020 | 16 | 2020 |
| “Bring the newbie into the fold”: politeness strategies of newcomers and existing group members within workplace meetings E Friess Technical communication quarterly 22 (4), 304-322, 2013 | 15 | 2013 |
| Identifying commonalities and divergences between technical communication scholarly and trade publications (1996–2017) E Friess, RK Boettger Journal of Business and Technical Communication 35 (4), 407-432, 2021 | 13 | 2021 |
| Discourse variations between usability tests and usability reports E Friess Journal of Usability Studies 6 (3), 102-116, 2011 | 12 | 2011 |
| Defending design decisions with usability evidence: a case study E Friess CHI'08 extended abstracts on Human factors in computing systems, 2009-2016, 2008 | 12 | 2008 |
| The user-centered design process: Novice designers' use of evidence in designing from data E Friess Carnegie Mellon University, 2008 | 11 | 2008 |
| Who says what to whom? Assessing the alignment of content and audience between scholarly and professional publications in technical communication (1996–2013) RK Boettger, E Friess, S Carliner 2014 IEEE International Professional Communication Conference (IPCC), 1-6, 2014 | 10 | 2014 |
| Connecting programmatic research with social media: Using data from Twitter to inform programmatic decisions C Lam, MA Hannah, E Friess Special Issue Editors 651, 47, 2008 | 9 | 2008 |
| Update to who says what to whom? Assessing the alignment of content and audience between scholarly and professional publications in technical communication (1996–2013) RK Boettger, E Friess, S Carliner 2015 IEEE International Professional Communication Conference (IPCC), 1-6, 2015 | 7 | 2015 |
| “Dude, that Sucks”: Examining Scrum’s Influence on Empathy in Student Teams E Friess, C Lam Technical Communication Quarterly 30 (2), 189-203, 2021 | 6 | 2021 |
| Personas as rhetorically rich and complex mechanisms for design E Friess, L Potts, MJ Salvo Rhetoric and Experience Architecture, 111-121, 2017 | 6 | 2017 |
