| The dark side of AI-powered service interactions: Exploring the process of co-destruction from the customer perspective D Castillo, AI Canhoto, E Said The Service Industries Journal 41 (13-14), 900-925, 2021 | 177 | 2021 |
| National DMOs and Web 2.0 J Hamill, A Stevenson, D Attard Social media in travel, tourism and hospitality, 99-120, 2016 | 39 | 2016 |
| National Destination Marketing Organisations and Web 2.0. J Hamill, A Stevenson, D Attard Mercati e competitività. Fascicolo 1, 2009, 1000-1024, 2009 | 17 | 2009 |
| When Chatbots Fail: Exploring Customer Responsibility Attributions of Co-Created Service Failures: An Abstract D Castillo, A Canhoto, E Said Academy of Marketing Science Annual Conference-World Marketing Congress, 171-172, 2021 | 2 | 2021 |
| When chatbots fail: exploring customer responsibility attributions of service failures in disharmonious co-creation contexts D Castillo Brunel University London, 2022 | | 2022 |
| Forced chatbot interactions–investigating the role of customer expectations in assigning attributions for chatbot failure D Castillo, A Canhoto, E Said University of Zaragoza, 2021 | | 2021 |
| Service failures in co-created, AI-powered service encounters: exploring customer attribution of responsibility D Castillo, A Canhoto, E Said European Marketing Academy, 2020 | | 2020 |
| 2. Customer value co-creation and co-destruction through interactions with AI technologies: A proposed research framework D Castilloa, AI Canhotob, E Saidc ORGANISING COMMITTEE, 19, 2019 | | 2019 |
| The Effect of Automated Service Interactions on Customer Value–A Review and Research Agenda D Castillo, AI Canhoto, E Said Academy of Management Proceedings 2019 (1), 12318, 2019 | | 2019 |
| The impact of web personalisation on consumer attitudes and behaviours: a systematic literature review D Castillo, AI Canhoto, E Said | | 2018 |
Emanuel SaidLecturer, Faculty of Economics, Management & Accountancy, University of Malta確認したメール アドレス: um.edu.mt
